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Deactivation due to inactivity

Deactivation due to inactivity

Understanding the process of user deactivated due to inactivity

IMPORTANT
The deactivation process due to inactivity is automatic and cannot be changed.

Users who remain inactive for 90 consecutive days will be automatically deactivated by the system.

This measure aims to strengthen access security to your Sensedia Platform products and is applied systematically.

Inactivity rules

The system acts based on the following scenarios:

Scenario	Inactivity time before automatic deactivation
Active user	90 days
Newly created user without activation	2 days
Newly created user who activated and changed the temporary password but did not access the platform	2 days
User reactivated via password reset but without login after the procedure	2 days

The deactivation event will be recorded in Audit Logs.
The user responsible for the action will be identified as SYSTEM.

Reactivation of inactive user

If a deactivated user needs to use the Sensedia Platform again:

Request reactivation from your Sensedia Platform administrator with permissions to create and edit users.

After reactivation, perform the password reset procedure using the "Forgot my password" functionality.

The user will be reactivated with the same previously assigned permissions.

TIP
Recommended best practice
It is recommended that you have more than one user with the role Super Admin in the environment, ensuring privilege redundancy and avoiding administrative unavailability in case of automatic deactivation.

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