Deactivation due to inactivity

    LLMs
    Understanding the process of user deactivated due to inactivity
    IMPORTANT

    The deactivation process due to inactivity is automatic and cannot be changed.

    Users who remain inactive for 90 consecutive days will be automatically deactivated by the system.

    This measure aims to strengthen access security to your Sensedia Platform products and is applied systematically.

    Inactivity rules

    • The system acts based on the following scenarios:
    Scenario
    Inactivity time before automatic deactivation
    Active user90 days
    Newly created user without activation2 days
    Newly created user who activated and changed the temporary password but did not access the platform2 days
    User reactivated via password reset but without login after the procedure2 days
    • The deactivation event will be recorded in Audit Logs.
    • The user responsible for the action will be identified as SYSTEM.

    Reactivation of inactive user

    If a deactivated user needs to use the Sensedia Platform again:

    Request reactivation from your Sensedia Platform administrator with permissions to create and edit users.

    After reactivation, perform the password reset procedure using the "Forgot my password" functionality.

    The user will be reactivated with the same previously assigned permissions.

    TIP

    Recommended best practice

    It is recommended that you have more than one user with the role Super Admin in the environment, ensuring privilege redundancy and avoiding administrative unavailability in case of automatic deactivation.

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